Privacy Policy

Palella's Auto Body & Collision collects your mobile phone number when you request text message updates about your vehicle service. Your mobile number is used solely to send you service-related text messages, such as confirmation your vehicle is ready and occasional follow-up requests for feedback.

We do not sell, rent, or share your mobile number with third parties for marketing purposes.

Message frequency varies based on your service activity, typically 2–4 messages per visit. Message and data rates may apply.

You can opt out at any time by replying STOP to any message you receive. For questions about this program, contact us at (847) 259-4340 or mario@pallelasautobodyandcollision.com.

How You Opt In

Customers of Palella's Auto Body & Collision consent to receive text messages in person, at the time of vehicle pickup, by checking a consent box on their physical service invoice. The consent language on that invoice reads:

“I agree to receive text message updates about my vehicle service from Palella's Auto Body & Collision. Message frequency varies. Message and data rates may apply. Reply STOP to opt out, HELP for help.”

No purchase is required to opt in to text messaging. A staff member confirms the customer’s mobile number at the same time consent is given.

Help & Opt-Out

Reply HELP to any message for assistance, or STOP to unsubscribe at any time. You can opt back in by replying START.